Frequently Asked Questions – My Life Handmade

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Frequently Asked Questions

Orders

Unfortunately, once your order has been placed, there is no way to cancel or stop it. If, after placing an order, you've changed your mind just wait for the order to arrive and return it within 30 days to get a full refund.

Unfortunately, this is not something that we offer at the moment.

We do not offer gift receipts. However, all orders will include a despatch note. These do not include any payment information or product prices.

Unfortunately, we do not offer discount for purchasing more than one item.

Payment Methods

Unfortunately, we do not take orders over the phone for security reasons.

We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal Express.

At My Life Handmade we take care to protect your privacy and secure your information. We will not disclose your personal details to any third parties. For more information about how we ensure your information is secure and private, please visit our Privacy Policy.

Delivery

You should expect to receive your order within approx. 2 working days.

We currently only deliver to UK addresses. This includes the Isle of Man, The Channel Islands and Northern Ireland.

Yes, once your order is despatched, you will be emailed a tracking number.

All orders are shipped via DPD, and will be delivered within approx. 2 working days.

Yes, absolutely!

Unfortunately, we cannot guarantee delivery to these kind of addresses.

Unfortunately, we cannot guarantee delivery to you on a specific day.

Returns & Exchanges

Yes, as long as the item is within our 30 day returns policy and is in a resalable condition. You will also need proof of purchase in order for us to process this.

Yes, as long as the item is within our 30 day returns policy, and is in a resalable condition. You will also need proof of purchase in order for us to process this.

We don't accept returns brought from another retailer. You will need to return your item to the original store it was purchased from.

My Account

We use your personal data to keep you informed of your order progress and for delivery purposes. For more information on how we deal with your personal information, please visit our privacy policy

Click to Subscribe!

No, you don't need to have an account to shop online with us. To buy without registering, simply use our ‘Guest Checkout’ option. Registering online does have it's advantages, here's some of them:

  • Make future purchases quicker as you will never need to fill in your account information again
  • Conveniently track your current order status and see your order history

Unfortunately, we do not currently have a loyalty scheme.

Product

You will find the difficulty level for each of our kits in the description of each item.

Please get in touch with us at admin@mylifehandmade.com

Yes we do! Please get in touch with us at contact@ellison.com

My Life Handmade are committed to being a responsible business and trying to reduce our environmental footprint. We are constantly working to improve our processes and to develop sustainable packaging and a range of sustainably sourced products.

Unfortunately, we do not currently sell gift cards.

Customer Services

You can contact us by email: admin@mylifehandmade.com or phone: 0844 499 8181.

You can contact us Monday to Friday, 9am until 5pm (GMT)